Shipping & Delivery Policy – Bas Fitness

At Bas Fitness, we are committed to providing a reliable and transparent shopping experience. This policy outlines all information related to shipping, delivery, and consumer rights to ensure the best possible service for our customers.

Shipping & Delivery

Orders are processed and shipped after successful payment confirmation. Delivery times may vary depending on the destination city and the selected shipping provider.

Shipping fees — if applicable — are clearly displayed before completing the purchase.

Estimated Delivery Time

• Within Riyadh: 1 to 3 business days
• Outside Riyadh: 3 to 5 business days

Business days at Bas Fitness are all days of the week except Friday.

Delivery times may vary during high-demand seasons, promotional periods, or due to shipping carrier operations and regional conditions.

Customer Responsibility

Customers are responsible for providing accurate shipping information, including:

• Full name
• Mobile number
• Delivery address
• City and district
• Postal code when required

If delivery fails due to incorrect information or lack of response to the shipping carrier, additional re-shipping fees may apply.

Order Tracking

Once the order has been shipped, customers will receive a tracking number to follow the shipment status through the shipping provider.

Delivery Delays

Unexpected delays may occur due to:

• Shipping carrier operations
• Weather conditions
• Seasonal demand and promotions
• Operational or emergency circumstances

In case of unusual delays, customers may contact Bas Fitness customer support for assistance.

Receiving Orders

Upon receiving the order, customers are advised to check:

• Packaging condition
• Product accuracy
• Any visible damage or missing items

In case of:

• Shipping damage
• Missing items
• Receiving the wrong product
• Manufacturing defects

Customers must contact Bas Fitness within 5 days of receiving the order and provide clear photos along with the order number for review and resolution.

Requests submitted after the specified period may not be accepted.

Consumer Rights

Customers have the right to:

• Review order details and costs before purchase
• Receive an invoice for their order
• Contact the store for inquiries or complaints
• Request returns or exchanges according to the store policy

Customers may also submit complaints through the appropriate official authorities in Saudi Arabia if necessary.

Customer Support

For inquiries and customer support, please contact us:

• WhatsApp & Customer Support: +966 50 680 4489
• Email: [email protected]

Bas Fitness

Premium Sports Solutions in Saudi Arabia